Legal
Privacy policy
How Voltveld collects, uses and protects your personal information under POPIA.
Last updated: 9 November 2026
This policy explains how Voltveld (“we”, “us”) collects and uses personal information through voltveld.co.za, in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
Who we are
Voltveld, 12 Berkeley Crescent, Durban North, 4051, KwaZulu-Natal, South Africa. For privacy questions or requests, contact us through our enquiry form.
What we collect
- Enquiries: your name, email address, optional phone number, delivery town and country, and the content of your message.
- Orders: billing and delivery details, contact details, the products you order and your order history.
- Technical data: basic information your browser sends, such as IP address and device type, used to keep the site secure and working. Our shop uses cookies to remember your cart.
Why we use it
- To reply to your enquiry and prepare quotes.
- To process, invoice, pack and deliver your order.
- To meet our legal, tax and accounting obligations.
- To keep the website secure and prevent fraud and spam.
We don’t sell your personal information. We only send marketing messages if you’ve asked us to, and you can opt out at any time.
Who we share it with
Only with service providers who help us run the business and need it to do so — for example our website host, couriers and freight carriers, and our bank for payments. For international shipments, delivery details are shared with carriers and customs authorities in the destination country.
How long we keep it
We keep order records for as long as tax and accounting law requires, and enquiry information for as long as it’s useful for dealing with you. After that it’s deleted or anonymised.
Your rights
Under POPIA you may ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it. You may also complain to the Information Regulator of South Africa (inforegulator.org.za).
Security
The site uses an encrypted (HTTPS) connection, and access to customer information is limited to people who need it.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.