FAQ
Frequently asked questions
Ordering, payment, delivery, export and product compatibility — the questions we hear most.
Ordering & payment
Do I need an account to order?
No. You can check out as a guest. Creating an account simply lets you see your order history.
How do I pay?
Choose EFT / bank transfer at checkout. We email a confirmed invoice with our banking details and your delivery cost, and pack your order once payment reflects.
Can I get a quote instead of ordering online?
Yes. Use the enquiry form or the “Request a quote” button on any product. Include model numbers, quantities and your delivery town or country.
Are prices in rand?
Yes — every price is in South African rand (ZAR). Delivery costs are added on your invoice.
Delivery & collection
Where do you ship from?
From our warehouse at 12 Berkeley Crescent, Durban North, KwaZulu-Natal.
How much does delivery cost?
It depends on what you’re buying and where it’s going. We confirm the exact cost on your invoice before you pay. See Delivery & export for details.
Can I collect?
Yes. Select collection at checkout and we’ll let you know when your order is ready in Durban North.
Export
Which countries do you ship to?
We ship to other African countries, Australia and other destinations. Send us your delivery town and country and we’ll quote the freight.
Who pays import duties and taxes?
Import duties, taxes and clearance charges in the destination country are the buyer’s responsibility unless your quote says otherwise.
Products & compatibility
Will this inverter work on the South African grid?
We’ve removed US-only equipment designed for 120 V, 60 Hz split-phase grids. South African homes run on 230 V, 50 Hz, and grid-tied inverters must also meet your municipality’s requirements. Check with your installer, and if in doubt send us the model number before you pay.
Can you help me choose components?
Send us your monthly electricity usage, what you want to back up and your roof space, and we’ll suggest matched parts. For the final design and installation, use a registered electrician or installer.
Do products come with a warranty?
Products carry the manufacturer’s warranty, and terms differ by brand and product. Ask us for the warranty details of a specific item before you buy.
What if an item shows “available to order”?
That item isn’t on the shelf right now, but you can still order it. We’ll confirm the lead time on your invoice before you pay.